CLOSED – Visitor Services & Communications Coordinator

 

About the Opportunity

Five Oaks Museum is hiring! We are looking to add a Visitor Services & Communications Coordinator role to our team to help welcome guests at the museum and across our digital platforms.

(Artwork by Toni Luchessa, from Replenish the Root: Six Centuries of Gathering Under the Oaks, on view at the museum)

About the Museum

Five Oaks Museum is an independent non-profit located on the Portland Community College – Rock Creek Campus on Tualatin Kalapuya land in Washington County, Oregon. As a local organization engaged in globally-relevant dialogues, we support the thriving cultural ecologies around us through guest curated exhibitions, learning programs, events, research, and the museum’s cultural resources, archives and library. After 65 years of centering Euro-American settler narratives, the institution was fundamentally reshaped in 2019. It now operates as a platform for multi-vocal, culturally embedded stories and as a sandbox for innovative organizational structures, all shaped around the museum’s core values of Body, Land, Truth, Justice, and Community.

Position Summary

The Visitor Services & Communications Coordinator is responsible for museum communications, bringing learning, resources, and meaningful connections to virtual audiences through a monthly e-newsletter, social media presence, and other written and visual resources. The role is also that of a first point of contact for all museum guests, ensuring visitors feel welcome and oriented in the museum, giving exhibition tours, and coordinating museum systems related to visitor experience.

 

Position in Organization

Reports to: Codirector Molly Alloy

Responsible for: May oversee 1-3 volunteers or interns after onboarding

Location: Five Oaks Museum – PCC Rock Creek Campus, with some remote work flexibility

Responsibilities

Key Duties

  • Maintain the museum’s institutional voice and brand style (training and collaboration provided)
  • Complete written and visual content for the monthly e-newsletter with support from Codirector Molly and input from the team.
  • Maintain modest social media presence including creation of visual and written content in collaboration with Codirector Molly, and administering the platforms by executing posts and engaging with audiences and peers.
  • Support additional communications as capacity allows, such as press releases, website updates, and donor/member/volunteer communications.
  • Ensure all visitors are welcomed and supported in their museum experience, including overseeing walk-in admission sales and checking in visitors for reservations 
  • Be available to answer visitor questions and connect them to resources as necessary
  • Coordinate access accommodation requests with museum staff 
  • Daily upkeep of the exhibition and visitor spaces
  • Track inventory and oversee sales in the museum gift shop
  • Schedule and facilitate on-site group tours (training will be provided)

All-Staff Responsibilities

  • Advance the museum’s mission, vision, and values in the delivery of your work and interpersonal conduct
  • Support membership and public support through excellent, informed customer service
  • Assist with additional tasks as needed to foster overall health of the organization

Qualifications

Our priority in external communications is to offer learning, resources, and meaningful connections to virtual audiences. Any combination of education, work experience, and lived experience that demonstrates your ability to thrive in this position is welcomed.

  • 1-2 years of customer or visitor service experience with demonstrated success improving public understanding, satisfaction, and belonging
  • 1-2 years experience creating compelling written and visual storytelling content (ideally for a non-profit or other community-benefit organization) that engages, informs, and inspires an audience
  • Strong skills in collaboration, self-reflection, and interpersonal (both written and oral) communications
  • Comfortable working with groups of all ages and backgrounds
  • Actively developing a personal understanding of anti-racist and decolonial practices, as well as intersectional, liberatory ways of working
  • Experience with point-of-sale (POS) systems, cash handling, and customer service
  • General understanding and appreciation for Pacific Northwest history and culture
  • Available to work during all museum open hours (currently set as Thursday through Saturdays from 12–4pm; Note that this role shares Visitor Services duties with the Visitor Services & Learning Coordinator and the open hours will be a combination of split between the roles and covered by both together, depending on visitor volume)
  • Our workplace operates in English, Bilingual candidates preferred
  • Ability to pass a background check
  • Proficiency in Google Suite for shared documents, virtual meetings, and email
  • Familiarity with Constant Contact, WordPress, Canva, Eventbrite and social media platforms

Conditions

Compensation

  • $25/hour, guaranteed 20 hours per week
  • Part time employees earn 1 hour of sick time for every 30 hours worked, up to 40 hours of sick time per year
  • All employees receive four weeks of scheduled paid vacation (the first two weeks of July and the last two weeks of December) Part time employees receive an additional 4 flexible holiday days per calendar year and 5 flexible vacation/personal days per calendar year.
  • Health Insurance including vision and dental for employee and all dependents at 50% premium coverage (for part time employees)
  • Reciprocal Employee Attractions Pass (REAP) which provides free access for employee and one guest to 20+ regional cultural sites

Access

This position is located at Five Oaks Museum on the Portland Community College – Rock Creek Campus, 17677 NW Springville Rd, Portland OR 97229. ADA parking and TriMet bus service are available to the museum. The museum building is accessible to ADA standards including entry ramp, power doors, and accessible restroom stalls. Physical workstations are designed for each individual’s needs and size-inclusive seating is present in meeting spaces; there are no stairs within the building. Disability justice is deeply within our values and enacting that beyond basic compliance is currently an area of focused growth for us.

We are committed to doing all that we can to support additional access needs throughout the interview process and within the position. To request accommodations, alternative formats of this application, or to contact us regarding issues with the application process, please call (503) 645-5353 or email info@fiveoaksmuseum.org.

Hiring Process

Applications must include a minimum of (1) a letter of interest tailored to this position along with (2) a resume and/or CV to be considered. Email your application materials and any other supporting documentation showcasing your fit for this position to: hiring@fiveoaksmuseum.org no later than 11:59pm PST on Sunday, March 3rd, 2024.

Once all the application materials have been carefully reviewed applicants will be contacted by Friday, March 8th and informed if they are moving on to Phase 2 or were not selected. Note that we will attempt to contact all applicants. In the event that applicant volume is too high, only those applicants being moved on to Phase 2 will be contacted.

Phase 2 will be a request for communications work samples and/or a prompt to complete. These will be requested for submission to the hiring committee no later than 11:59pm Tuesday, March 12th. Candidates will be notified on Friday, March 15th and informed if they are moving on to an interview or were not selected. Interviews will be held on Tuesday, March 20th at 12:30 and 2:30pm and Wednesday, March 21st at 11am and 1pm (up to an hour long, in person at the museum). Please indicate in your application email if you have any conflicts during these times.

Target start date for the position is the week of April 8th, 2024.